Government has announced, following consultation, new measures are being introduced to “shield online consumers from rip-offs”. This includes tackling fake online reviews by making it clearly illegal to pay someone to write or host them.
To strengthen the enforcement of consumer protections, the government is to give the Competition and Markets Authority (CMA) enhanced powers to tackle bad business practices. The CMA will be able to directly enforce consumer law, replacing going through a lengthy court process. Tough penalties for non-compliance will see the CMA able to punish consumer law breaches with fines worth up to 10% of a business’s global turnover.
The Department for Business, Energy and Industrial Strategy (BEIS) has published the consultation outcome on Reforming competition and consumer policy.
The government response to this consultation outlines policies under three themes:
NB Primary legislation may be required for some of these changes, which may not be enacted until 2023.
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