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Thursday, 29 Oct 2020

Keeping you informed

New national board will uncover scams and rogue traders
Published on 16/04/2012

New proposals to make the Citizens Advice service a champion for consumer information across a range of sectors and a new National Trading Standards Board were announced today by the Department for Business, Innovation and Skills

Consumers need to know who to go to when they have a problem which is why Citizens Advice and Citizens Advice Scotland will take on responsibilities and resources from the Office for Fair Trading (OFT) and Consumer Focus. The process has already started, and a new advice line succeeding Consumer Direct was launched by the Citizens Advice service on 2 April.

The Citizens Advice service will also take on responsibility from Consumer Focus for representing consumers’ interests in unregulated sectors. This will leave a new, technical Regulated Industries Unit working with the energy and postal services sectors and their regulators, replacing Consumer Focus.

Trading Standards will continue to play a critical role in protecting consumers and businesses, which is why Government is providing increased funding of £10.5m for England, Wales and Scotland to build on local expertise and strengthen mechanisms for cross-boundary working – making it easier to catch unscrupulous traders.

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