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Consumer Codes
Tuesday, 27 Jul 2021

Ensuring best practice

Consumer Codes of Practice

In addition to Industry Codes of Practice, which mainly govern the caravan manufacturing process, the NCC has recently developed a family of NCC Approved schemes across new & used tourer, motorhome & holiday home sales, service and repair.

At the heart of the schemes are Consumer Codes of Practice that establish a benchmark for industry best practice and standards. The Codes are then independently monitored and policed through their respective NCC Approved schemes.

By being NCC Approved and complying with the Code, a member demonstrates to customers that it makes a conscious and tangible commitment to treat consumers fairly, provide greater consumer protection and rights than required by law and deliver high levels of customer satisfaction.

For further information on the benefits of buying from an NCC Approved scheme member, please choose from the links below.

  • NCC Approved Dealership – Tourer Sales scheme: Covers all key dealership activities relating to the sale of new and used tourers through to aftersales services.
  • NCC Approved Dealership – Motorhome Sales scheme: Covers all key dealership activities relating to the sale of new and used motorhomes through to aftersales services.
  • NCC Approved - Holiday Home Distributor scheme: Covers agents of new and pre owned Holiday Homes offering a supply, aftersales, maintenance and warranty service to Park Owners and occasionally to the public direct.
  • NCC Approved - Holiday Park - Holiday Home Ownership scheme: Covers the purchase and sale of new and pre owned Holiday Homes, the licence agreement to occupy a pitch on a holiday park and the provision of warranty and maintenance services.

To find out more about the Approved Holiday Ownership Scheme, the NCC Codes Manager - Frank Finch, explains the Scheme to the Caravan Times in this short video clip.

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