The UK trade body for the tourer, motorhome, caravan holiday home and park home industries
NCC Informal Dispute Resolution Service
Many complaints arise due to misunderstandings or a breakdown in communications that can often be resolved by direct discussion or correspondence.
The NCC Informal Dispute Resolution Service aims to restore communcations to enable both parties to resolve their differences. It does not attempt to mediate, arbitrate nor make a judgement on the issues presented.
You must, however, give the NCC member the opportunity to deal with your complaint and issue a final response (in writing) and/or to fulfil their responsibilities under the Sale of Goods Act before bringing it to us.
Use of the service does not affect your statutory rights but, before you take this step, it is important for you to understand what this service can and cannot offer you.
There are many instances where we can assist you, but we cannot help you if the dispute concerns:
For further information on the service please email: nccidrs
For further information please visit Citizens Advice or Which?