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NCC Informal Dispute Resolution Service
 
Saturday, 25 Mar 2017

NCC Informal Dispute Resolution Service


 
A free service for customers of NCC members

Many complaints arise due to misunderstandings or a breakdown in communications that can often be resolved by direct discussion or correspondence.

The NCC Informal Dispute Resolution Service aims to restore communcations to enable both parties to resolve their differences. It does not attempt to mediate, arbitrate nor make a judgement on the issues presented.

You must, however, give the NCC member the opportunity to deal with your complaint and issue a final response (in writing) and/or to fulfil their responsibilities under the Sale of Goods Act before bringing it to us.

Use of the service does not affect your statutory rights but, before you take this step, it is important for you to understand what this service can and cannot offer you.

There are many instances where we can assist you, but we cannot help you if the dispute concerns:

  • A Residential Park Home or residential park matter covered by the Residential Property Tribunal (RPT)
  • A business that was not a member at the time of the purchase/prospective purchase
  • Pitch fees
  • Park Rules and/or Site Licence issues other than how they were handled
  • An issue or repair still being dealt with under the terms of a Manufacturer's Warranty, or other warranty, and their responsibilities under the Sale of Goods Act
  • An issue already being dealt with by another trade association or another independent redress or dispute resolution scheme (e.g. an Ombudsman service)
  • An issue already being dealt with under criminal law, or in progress under civil law, including the Sale of Goods Act (e.g. Small Claims Court)
  • An issue where you have formally instructed, been represented, or are represented by a solicitor or other legal representative
  • A business to business transaction
  • A complaint where more than 12 months has elapsed since the date that you first noticed/experienced a problem/defect/fault
  • A complaint where more than three months has elapsed, without your response, since the date of the NCC member's final decision letter

For further information on the service please email: nccidrs

For further information please visit Citizens Advice or Which?

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